EXPLORER
    • Z360 Pivot.md
    • Z360 v1.md
    • Zikra Infotech.md
    • Shinobi Alliance.md
    • index.md
      • Communications Hub.md
      • Agentic LMS.md
      • Voice Agent.md
      • AI Studio.md
      • Custom Dashboards.md
      • Scheduler.md
      • Support.md
      • Forms.md
      • Help Center.md
      • Contacts.md
      • Team Management.md
      • Project Management.md
    • index.md
  • README.md
  • hobbies.txt
  • resume.pdf

Ahmed Usman

Founding Engineer and Platform Architect with a proven track record of leading technical teams and shipping complex, scalable SaaS products at 18 years old. Expert in architecting AI-driven platforms, orchestrating multi-agent systems, and modernizing legacy codebases. Passionate about building high-quality, sustainable software and leveraging cutting-edge technologies like Voice AI and Large Language Models to solve real-world business problems.

Technical Skills

    Languages: TypeScript, Python, PHP
    Frontend: React, Tailwind CSS, Inertia.js (v1 & v2), TanStack Start
    Backend: Laravel, FastAPI, CodeIgniter, exposure to Node.js
    AI & ML: LangGraph, LangChain, LiveKit, LiteLLM, RAG, Prompt Engineering, MCP (Model Context Protocol)
    Infrastructure & DevOps: AWS (ECS Fargate, SES, S3), Docker, PostgreSQL, MySQL, Redis
    Tools & Practices: Git, Trunk-Based Development, CI/CD, Static Analysis, Unit Testing

Professional Experience

Founding Engineer & Platform Architect | Z360.BIZ

2025 April – Present Pivoted the company from a generalist CRM to a specialized AI-Agent platform.

    Platform Architecture: Architected and built the Z360 v2 platform using a container-first, serverless approach on AWS ECS Fargate, reducing deployment complexity and improving scalability.
    AI R&D Leadership: Led an intensive ~2-month research sprint with a team of <5 graduates to master agent orchestration, memory, and RAG, laying the foundation for the company's AI capabilities.
    Voice AI Implementation: Spearheaded a real-time Voice AI agent using LiveKit and LangGraph, orchestrating STT, LLM, and TTS pipelines for natural, low-latency conversations with interruption handling.
    Agentic LMS: Orchestrated an autonomous Lead Management System featuring a custom "Policy Engine" for proactive lead nurturing and reactive handling via SMS and Email, operating 24/7.
    AI Studio: Directed a visual, drag-and-drop flow builder allowing non-technical users to design complex agent behaviors and manage knowledge base ingestion pipelines.
    Engineering Culture: Established a culture of engineering standards including trunk-based development, type checking, linting, and tests reducing staging deployment time from 8 months (v1) to 2 months (v2).

Technical Lead | Z360.BIZ

2023 November - 2025 April Led a team of 3-5 developers to build and ship a comprehensive SaaS suite for SMBs.

    Team Leadership: At 18, led a team of junior developers, managing the full SDLC of a monolith Laravel/Inertia/React application.
    Product Delivery: Successfully shipped 6+ major modules including a Communications Hub, Calendly like Scheduler, Support Ticket System, Knowledgebase Help Center and Custom Dashboards.
    Communications Hub: Architected a unified inbox aggregating threads from multiple channel types including Email (Gmail API), SMS (Telnyx), and VoIP.
    Calendly-like Scheduler: Engineered a comprehensive booking management system with Google Calendar integration for automatic synchronization and conflict prevention.
    Custom Dashboards: Facilitated an Apple-inspired, drag-and-drop widget system using React Grid Layout, featuring custom animations and pixel-perfect editing modes.
    Crisis Management: Led frontend and overall technical operations after the departure of the frontend lead, holding the fort until new senior developers were onboarded.

PHP Developer | Zikra Infotech

2023 March - 2023 November Modernized legacy internal tools and introduced early AI automation.

    Legacy Refactoring: Expanded and maintained a mission-critical Perfex CRM (CodeIgniter 3) which is now used daily by 50+ employees.
    HR Module: Built an end-to-end recruitment system with a custom email piping architecture using AWS SES<->SNS, bypassing standard CRM limitations.
    AI Automation: Implemented an early GPT-3.5 powered reminder system via Google Chat Webhooks, notifying employees about their pending timesheets.
    Team Management: Led a small team of interns to develop a real-time clock-in/out system with overtime detection, KPIs tracking, and AFK management, which remains in active use today.
    Project Management: Extended the legacy PM system with a modernized, JIRA inspired project management platform for planning, tracking, and executing projects with dashboards for progress monitoring.

Freelance Full Stack Developer | Shinobi Alliance

2022 July – 2023 January Delivered a custom content platform for a high-profile anime creator.

    Full Stack Development: Built a custom blog and community platform from scratch using Core PHP and MySQL.
    Feature Implementation: Integrated an in-house currency (“Sen”) using a Discord bot API, with a custom quiz system to boost user engagement.
    Problem Solving: Implemented a custom block-based content editor and storage system using string serialization techniques before learning standard JSON practices.

Key Projects

    Real-Time Voice Agent: A low-latency conversational AI capable of handling interruptions and maintaining context, built with LiveKit and LangGraph.
    Communications Hub: A vendor-agnostic unified inbox system abstracting Email, SMS, and VoIP providers, featuring A2P 10DLC compliance flows.
    Agentic Lead Management: An autonomous system that handles lead inquiries across multiple channels integrated with Communications Hub, Orchestrated using a custom policy-based execution engine.
    Custom Widget Dashboard: An interactive, user-customizable and responsive dashboard system with smooth drag-and-drop mechanics and animations.

Education & Recognition

Aptech Computer Education

2017-2020 ACCP Prime (Advanced Diploma in Software Engineering)

    Started at age 11 with a significant scholarship due to demonstrated skills
    Comprehensive curriculum covering C#, .NET, Java, PHP, Windows App Development, and Android Development

Concordia Group of Colleges

2022-2024 Intermediate in Computer Science

    High School education completed with a focus on Computer Science

Youngest Game Developer of Aptech Pakistan

2018 September

    Recognized at age 12 for the ambitious attempt to develop a Multiplayer First Person Shooter game prototype in Unity, demonstrating early initiative despite the game being unpolished.
    Demonstrated at an exhibition event in Karachi. Award announcement

Hobbies & Interests

    Keyboard Speed Freak | Actively grinding Monkeytype; best sprint peaks at 120 WPM.
    Ricing Arch | Always tweaking and customizing. Attempting to learn nvim.
    Cubing Enthusiast | Love solving Rubik’s cubes.
    Tech Content Enjoyer | Theo (@t3.gg), The Primeagen, and Fireship are some channels I binge for entertainment, insight, and occasional chaos.